March 11, 2009

All a Twitter

I've been fascinated the past couple of weeks by all of the buzz around Twitter. John Stewart had a pretty funny segment about Twitter, while Roland Hedley on Doonesbury has been having some fun with it. Celebrities seem to be getting into the swing of things, as well, with Shaq and Aston Kutcher leading the way.

I've been playing around with Twitter (you can find me at @jtwinsor) and am finding it pretty useful as a research tool. Once you have enough followers, it's great to launch questions out and get killer thoughts and ideas back. Tools like Tweetdeck, Twitter Search, Twitterfeed and Twitterfall make it an even more powerful tool. While it's not for everyone (fellow CPBer Alex Bogusky has signed off) and might not be for me, in the long run, it's fascinating to watch a group form around a new media channel. The social boundaries and rules are fluid.

It will be interesting to see how all of this sorts out.

March 02, 2009

The Death of Brands - It's Not About the Cow

Brands don't seem to be working all that well these days. There's something bigger going on. To try and figure it out, I've been thinking about branding at it's simplest, putting a brand on a cow.

Over the last couple of decades we've gotten really good at working with cows. We've worked on the design of the brand itself. We've worked on creating new colored cows, like purple. We've redesigned the cow, adding features. We've used advertising to get people's attention. We've found new places to show the cow to people. But, all of this doesn't seem to work as well anymore.

Maybe, it's not about the cow. Maybe, it's about the farm, instead. It's about the water. It's about the crops that are grown the fields that feed the cow. It's about how the stalls are taken care of. It's about the attitude of the framer realizing he's part of something bigger that he can't control.  Heck, maybe it's even about the kind of massages and the kind of music cows experience.

A better farm certainly creates a better cow.

Maybe we've been focusing on the wrong thing. Instead of trying to design a better brand, one that gets noticed, maybe we we should think about focusing on the community around a product and a brand. How can we help people solve their problems? How can we help the community solve its problems? What positive things can we add to the community?

A lot of people seem to be thinking along the same lines. Recently, I've heard the words system and platform thrown around. Those don't seem right to me.

What are you thinking? How do brands go from being all about the cow to being more about the farm?

February 27, 2009

When is Enough, Enough? (Updated)


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Pretty funny... Here's an update - "Maybe O'Leary was just taking the piss this morning... Michael makes a lot of this stuff up as he goes along and while this has been discussed internally there are no immediate plans to introduce it," said a RyanAir spokesperson in response to the CEO announcing this morning they were thinking about having coin-operated lavatory doors onboard the aircraft.

 Ryanair, the Irish discount airline, just announced that they are considering charging customers for using the toilet while in-flight. They've proposed installing a coin slot onto the outside of the restroom, similar to the ones you find in public facilities. General consensus is that Ryanair is trying to make a “fast buck” at the expense of their customers. Wouldn’t it be easier and less degrading to their customers, by upping the fare slightly?

December 17, 2008

Help with Baked-In

As many of you know, Alex and I are working on a new book, Baked-In: The Power of Aligning Marketing and Product Innovation. We need your help. We're looking for examples of products where the marketing has been baked right into the product itself. Where everything carries the same narrative. From the product, to the  packaging to the environment, the distribution, the web and even the advertising. All of it saying the same thing.

There are some great examples out there, Apple and the iPod, Nike +, Threadless, Patagonia, etc.

Shoot me a note or leave a comment with other examples.

Thanks for the help.

December 16, 2008

The Art of Being Culturally Relevant

Zappos responds quickly to take advantage of the news and get people talking. How can you be culturally relevant in a way that's true to your brand?

July 22, 2008

For the Love of Chocolate

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I've got a weakness. You've got it, it's chocolate. I just love the stuff. Another thing I dig are brands that create cultural tension. Fat Pig Chocolate certainly does that. And it's even Oinkganic! I'm predicting a big success here.

via Josh Spear

July 16, 2008

A New Approach to House Brands

When you think of house brands at most supermarkets you tend to think of low cost, low quality and only available at the store which owns the brand. Safeway is taking a decidedly different approach with O Organics and Eating Well.

But two of Safeway’s newer private-label lines, O Organics and Eating Right, are moving in a different direction. Both were built much more like name brands than like store brands — in fact, both were supported by national television and print advertising. And more recently, Safeway has initiated the Better Living Brands Alliance, with the highly unusual goal of selling these two store-brand lines in places other than the chain that created them — school cafeterias, foreign markets and, ultimately, other U.S. grocers. In the judgment of the trade publication Refrigerated and Frozen Foods Retailer, which recently named Safeway as its retailer of the year, the experiment is “breaking the mold on what we all thought we knew about private label.”

The strategy, which is the culmination of several years of effort on Safeway’s part, seems to defeat the whole purpose of the store brand. O Organics, which now includes about 350 products, like milk and frozen edamame, was rolled out in 2006, in response to increased consumer interest in more-healthful and less-processed food. Of course many players, large and small, have seen this trend as an opportunity. It has fueled the growth of the Whole Foods Market chain, and many mainstream grocery stores have added a section filled with organic, natural or otherwise virtuous-sounding products from a variety of niche brands.

But rather than becoming the alternative to established brands, Safeway wanted O Organics to be the established brand. The company brought in executives from consumer-product giants like Procter & Gamble and Nestlé, gave the line a look that stands on its own (although the color choices may look familiar to anyone who knows the Whole Foods house brand) and hired the ad agency DDB in Chicago to create print and television advertising to help build the image of a full line of healthful, organic products in a wide range of categories. The company says the line is on track to hit sales of $400 million in 2008. In 2007, Safeway followed a similar strategy with Eating Right, which is positioned as balancing taste and nutrition, with a package design that highlights the most impressive aspect (“low fat,” for example) of the 250 products in the line, including frozen dinners and cereal.

Pretty cool stuff.

via Consumed

June 10, 2008

Throw Out the Ego

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It always seems like the most interesting things happening in marketing are at the grass roots level. While no one would call Spin Master a small toy company, with over 600 employees, it always seems to be doing some innovative things. Their launch of Bakugan Battle Brawlers, a game played with balls that become monsters when they're rolled across the magnetic playing board, is a a case in point. To get the momentum, the company got out where the kids were. They hit summer camps and local fairs to introduce the somewhat complicated game to kids. They've combined this with a variety of other marketing including a half-hour show on cartoon network.

It's worked. According to the New York Times, Bakugan is sold out.

It seems, the momentum has been created because of a couple of factors. First, Spin Master baked the marketing into the product, making the same narrative for the game as for the TV show. But, bigger than that, they left their egos at the door. As the Times quoted Anton Rabie, "We have no ego about where the ideas come from."

June 09, 2008

Ubiquity

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When I first glanced at this page from the New York Times last week, I assumed it was an article about Target. Who wouldn't? Sure the target here is a little different than the logo. But, Target's target logo has become so ubiquitous that it even has more cultural weight than a red target in and of itself. It's a great example of brand singularity and clarity.

April 16, 2008

Kinesthetic Awareness

I stopped by the Cats gymnastics facility last night to see Harry and Charlie, my 6 year old sons, do a gymnastics workout. It was a buzz with energy. What a cool thing to see all of these kids workout. As an athlete myself, I was amazed at the kinesthetic awareness these kids had. I was especially struck by a ten-year-old girl as she stuck the landing from a front layout flip with 1.5 twists and then casually looked at her friends and said, "I'm just not sure about my pigtails." They all felt so comfortable as they hurled themselves through the air.

As I observed, I thought about brands and their kinesthetic awareness. Companies like Patagonia and Pangea Organics, hurl themselves through culture with such grace and connectedness yet other brands seem so unaware of how to interact with the world around them. Is it that some brands spend too much time gazing at their navels? Do they focus on the wrong things and become out of touch with their world? Whether it's an athlete or a brand kinesthetic awareness must be practiced regularly.

How kinesthetically aware is your brand?


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